1.1. Order Processing Time and Delivery Time

The order processing time, i.e. the time required to prepare the Product for dispatch and hand it over to the carrier for delivery to the Customer, is specified in the description of the relevant Product and is usually 24 hours.

The delivery time, i.e. the period within which the selected carrier undertakes to deliver the parcel to the specified address, depends on the chosen delivery method and ranges from 1 business day to as many as 21 business days. The delivery time depends on the selected shipping method, the destination country and the carrier’s operational arrangements.

Order processing and delivery constitute two separate stages.

If an order includes Products with different delivery times, the longest specified period shall apply, provided that it does not exceed 30 Business Days.

The delivery period for the Product to the Customer begins:

1.1.1. If the Customer chooses payment by bank transfer, electronic payment, or credit or debit card, the delivery period begins on the date the funds are credited to the Seller’s bank account or settlement account.

1.1.2. If the Customer chooses cash on delivery, the delivery period begins on the date the Sales Agreement is concluded.

1.2. Availability of the Product for Personal Collection

If the Customer chooses personal collection, the Product will be ready for collection within 15 Business Days, unless a shorter period is specified in the Product description or during the ordering process.

If an order includes Products with different collection readiness times, the longest specified period shall apply, provided that it does not exceed 15 Business Days.

The Seller will additionally notify the Customer when the Product is ready for collection.

The period for making the Product available for collection begins:

1.2.1. If the Customer chooses payment by bank transfer, electronic payment, or credit or debit card, the period begins on the date the funds are credited to the Seller’s bank account or settlement account.

1.2.2. If the Customer chooses to pay in cash upon personal collection, the period begins on the date the Sales Agreement is concluded.