• Information for Consumers Regarding the Right to Withdraw from a Distance Contract

  As a consumer, you have the right to withdraw from a contract concluded through our Online Store within 14 days without giving any reason.

  The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, takes physical possession of the goods.

  To exercise your right to withdraw from the contract, you must inform us of your decision to withdraw by means of an unequivocal statement (for example, a letter sent by post or an email).

  You may send your withdrawal statement, for example:

  • By post: BrogShop.pl, Ostrów 656, 37-700 Przemyśl, Poland;
  • By email: kontakt@brogshop.pl 

• Cancel the contract here

A sample withdrawal form is provided in Annex 2 to the Consumer Rights Act and is also available on our Online Store website under the “Withdrawal from the Contract” section. You may use the sample withdrawal form, but doing so is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send us a notification exercising your right to withdraw from the contract before the withdrawal period expires.

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.

We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever occurs first.

If you have received the goods, please send them back or hand them over to us at the following address: Ostrów 656, 37-700 Przemyśl, Poland, without undue delay and in any event no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling them in a way other than what is necessary to establish their nature, characteristics, and functioning.

Sample Contract Withdrawal Form: LINK